The mission of the MIT Center for Constructive Communication (CCC) is to design tools, methods, and systems that connect rather than divide us to create a healthier society. CCC plans to establish a “Constructive Communication Hub” (CCH) to build capacity and provide ongoing support for constructive communication across the MIT community. The Constructive Communication Hub Lead will work with other members of the CCC team to establish the Hub, building on and scaling up the RealTalk@MIT program run by CCC; will lead its efforts in promoting a culture of dialogue and fostering constructive communication across the MIT community; will provide training and support to students, faculty, and staff in organizing, facilitating, and analyzing conversations to promote shared understanding and listening across diverse experiences, differences, and divides.
Process Design and Stakeholder Management (20%)
- Develop community outreach and engagement strategy to foster collaborations with student organizations, academic departments, and administrative units to integrate constructive communication practices campus wide.
- Provide guidance and support in managing conflict resolution processes and workplace culture challenges by utilizing a variety of techniques such as dialogue, conflict coaching, facilitated dialogue, mediation, deliberation, and restorative practices.
- Collaborate with campus stakeholders to create a diverse offering of events, forums, and small-scale discussions that encourage meaningful conversations on pressing issues.
- Develop collaborations with student organizations, academic departments, and administrative units to integrate constructive communication practices into existing programs.
Curriculum Development (30%)
- Develop comprehensive, tailored curricula for workshops and online courses on effective communication, active listening, and facilitation practices, organizing and designing conversations, and conversation analysis techniques.
- Collaborate with faculty and experts in constructive communication and conflict resolution to integrate cutting-edge technologies and methodologies designed and prototyped at CCC into training modules.
- Collaborate with CCC faculty, researchers, and staff to continuously distill relevant new tools and methods and update the Hub’s offerings based on translational research advancements at CCC and its related network of experts.
Training and Coaching (30%)
- Conduct training sessions for individuals and groups across MIT on organizing, facilitating, and analyzing conversations with the goal of promoting shared understanding and listening across diverse experiences, differences, and divides.
- Offer practical guidance on managing group dynamics, facilitating challenging conversations, managing workplace conflict with a strong focus on fostering inclusivity, belonging, and community.
- Integrate tools and technologies developed by CCC into the offered curricula and provide ongoing support for those tools.
- Provide ongoing mentoring and coaching to members of the MIT community, ensuring they have access to resources, tools, methods, and personalized assistance to enhance their skills.
Impact Assessment & Reporting (20%)
- Formulate, manage, and assess the overall goals, programs, and measures of effectiveness of training programs and processes.
- Collect, analyze, and report trend data; make appropriate recommendations for the revision of existing MIT policies or practices; and use these data to inform training, best practices, and community initiatives.
- Utilize assessment tools to measure the impact of dialogue promotion initiatives, identifying areas for improvement and innovation.
- Prepare comprehensive reports (while respecting privacy of participants) on program outcomes, identifying trends and proposed adjustments to enhance impact.
- Bachelor’s degree;
- Five years of administration or operations or project/program management, preferably professional experience in dialogue facilitation, conflict resolution, and/or mediation;
- Demonstrated organizational skills and high degree of initiative, resourcefulness, judgment, problem-solving, and discretion in dealing with complex projects;
- Strong commitment to diversity, equity, and inclusion principles;
- Works well independently as well as a contributor to team efforts in a fast-paced environment;
- Strong communication skills, both verbal and written, and demonstrated ability to interact with multiple internal and external stakeholders;
- Self-motivated, attention to detail, ability to manage multiple objectives/tasks and meet competing deadlines.
- Bachelor’s degree in communication, mediation, conflict resolution or similar;
- Master’s degree or higher in a relevant field of expertise;
- Experience in dialogue facilitation, conflict resolution, and/or mediation;
- Extensive experience in coaching and training in skills relevant to dialogue facilitation;
- Experience in the design of training curricula and materials, and delivery of classes or workshops;
- Demonstrated ability to work effectively with college students, faculty and staff;
- Demonstrated ability to implement effective trainings for adult learners.
This is a two year appointment with the possibility of extension based on the course of funding and role.