AI-Assisted Conversation Highlighting

Discovering semantically or emotionally salient moments in spoken discourse using LLMs

When analyzing topics and themes that emerge in collections of conversations, it is first necessary to find “highlights”—semantically or emotionally significant moments where a participant expresses a core narrative, struggle, or opinion—which can act as core units for sensemaking. Manually searching for and tagging these moments is often one of the most labor-intensive bottlenecks in qualitative analysis. In this work, we study how large language models (LLMs) may be leveraged to automatically identify and extract highlights by processing both text and audio-derived affective information. Based on these insights, we introduce an interactive highlighting tool designed to support qualitative researchers in real-world workflows in a flexible, interpretable way.

Sensemaking, Generative AI, Human-Computer Interaction

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Overview

When analyzing topics and themes that emerge in collections of conversations, it is first necessary to find “highlights”—semantically or emotionally significant moments where a participant expresses a core narrative, struggle, or opinion—which can act as core units for sensemaking. Manually searching for and tagging these moments is often one of the most labor-intensive bottlenecks in qualitative analysis. In this work, we study how large language models (LLMs) may be leveraged to automatically identify and extract highlights by processing both text and audio-derived affective information. Based on these insights, we introduce an interactive highlighting tool designed to support qualitative researchers in real-world workflows in a flexible, interpretable way.